My heated product is not working, what should I do?

JLA Home is the manufacturer of our heated blankets and mattress pads. They handle all warranty claims and can be reached by email at jlacs@jlahome.com or by phone at 866.456.8852.

If your product is still within the return period from the location where it was originally purchased, we do recommend reaching out to your original retailer for an exchange or refund before reaching out to JLA Home.