How do I return my product on Serta.com?
The following information is specific to purchases made directly through Serta.com. For purchases made through any other retailer or website, please reach out directly to that retailer for return eligibility and options.
Serta.com’s 120-Night Sleep Trial
We understand it can take time to decide if a product is right for you, which is why we offer an at-home trial on all Serta.com products. Our 120-Night Sleep Trial starts on the date of delivery and allows you to return any products that aren’t a good fit for a full refund, so you can rest assured you won't be stuck with something you don’t love!
Generally, for mattress and base returns, we’ll help coordinate removal with our delivery partners at RXO. For all other items, we will provide guidance that may include alternative options.
To start the return process, please fill out this form.
Once we receive your request (please allow up to 48 hours), we will send an email to the email address on file with the next best steps for your return.
How Returns Work
Before starting a return, we encourage giving your mattress a month of use for your body to adjust to the new feel and for it to break in. During this time the foam will become less stiff. While waiting a month is encouraged, this break-in period can vary from person to person. Please be mindful that you do not have to wait a month before starting a return, however, if the mattress isn’t the perfect fit.
Our return process varies depending on one factor; who the product was delivered by.
RXO | Most of our items ship via our delivery partners at RXO and can be returned with RXO. In these cases, once you’ve let us know you’d like to start the return, we’ll reach out to RXO to create a return order. Within 3 business days, will get in touch with you directly via phone and/or email to schedule a date for removal.
FedEx | If the item was delivered by FedEx, we will provide guidance on removal or, in some cases, the potential for donation there are organizations that accept our gently used products. We want Serta.com goods that still have plenty of life in them to find new homes and not go to waste.
If you determine your product is not a good fit, and decide to return, please fill out this form to initiate the process. We work to ensure a smooth return experience and will provide the best next steps.
Refunds are issued back to the original form of payment once we receive confirmation that the return shipment or pickup has been completed. Please allow 5-10 business days for refunds to be processed by your financial institution.
Please note: if you did not purchase directly through Serta.com, your return will need to be completed through your original retailer. If you have the receipt from your purchase, there should be contact information listed for the appropriate retailer. They will be able to discuss their specific terms and provide you with any other information you would need.
If the retailer you purchased from has gone out of business, there will likely be no active return/exchange policy. You can certainly try contacting the corporate number for the retailer you purchased from if they are still available, but if not, the mattress is considered a final sale.
If you need to exchange a product within your 120-night Sleep Trial, please reach out to firstname.lastname@example.org for assistance.