How do I exchange my product?

If you've purchased your mattress directly from and are within your 120-Day In-Home Trial, you can exchange your mattress for another Serta mattress.

Give us a call at talkdesk1-888-708-1466 so we can walk you through the exchange process. We'll place your new order over the phone, charge the difference in cost or return the difference (if any) and walk you through the process for having the original product removed.

Please keep in mind that an exchange will void the 120-Day In-Home Trial for the new product.

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